Air New Zealand Multi City

Airlines With Innovative Self-Service


Whenever you need to experience a different flight, you must use various branded airlines to feel the innovative style and luxury in a comfortable way. New Zealand's national airline, Air New Zealand Limited, is headquartered in Wellington. From Auckland, there are scheduled flights to and from 20 domestic and 32 international locations, mostly in and around the Pacific Rim. Since 1999, the airline has belonged to the Star Alliance.

As Tasman Empire Airways Limited, Air New Zealand first flew between New Zealand and Australia in 1940. In 1965, the New Zealand government acquired full ownership of TEAL and renamed it Air New Zealand. After the government amalgamated the airline with the domestic New Zealand National Airways Corporation in 1978, it was renamed Air New Zealand and began serving domestic and international flights. After a failed tie-up with Australian carrier Ansett Australia, Air New Zealand was privatized in 1989 and reverted to majority government ownership in 2001. Air New Zealand served 15.95 million passengers in the 2017 fiscal year ending in June.

The History:

By signing an international agreement with New Zealand, Australia, and Britain to form Tasman Empire Airways in 1939, Air New Zealand came into being. New Zealand's government, Union Airways of New Zealand, Qantas, and the British Overseas Airways Corporation were its founding stockholders. It was founded to fly trans-Tasman routes and transport passengers, goods, and mail between Australia and New Zealand. Four days later, on April 30, the carriers began flying passengers. On its first trip, Auckland and Sydney were joined by a Short S30 flying boat.

In 1945, TEAL began flying weekly from Auckland to Sydney and added Wellington and Fiji to its destinations. Two years later, the New Zealand and Australian governments purchased 50% of the airline TEAL, which ceased flying boat operations by 1960. TEAL was renamed Air New Zealand after the government of New Zealand acquired Australia's 50% share in the airline.

Air New Zealand launched transpacific flights to the United States and Asia in 1965, using Douglas DC-8s, the airline's first jet aircraft. Los Angeles and Honolulu were added as new destinations. Further wide-body McDonnell Douglas DC-10 aircraft was acquired by the airline in 1973. The airline's new koru-inspired logo was introduced by the DC-10s, which remains in use today.

One of New Zealand's two domestic airlines, Safe Air, was amalgamated into the national carrier Air New Zealand to increase the airline's service area. To go along with Air New Zealand's DC-8 and DC-10 planes, NAC supplied Boeing 737s and Fokker F27s. Additionally, the merger led to two IATA airline designations for the airline: TE from Air New Zealand and NZ from NAC. TE was used for international flights until 1990 when NZ was adopted for international flights.

The Mergers:

Ansett Transport Industries, a subsidiary of News Corporation, has been purchased by Air New Zealand to enter the Australian aviation industry. Observers say this was a crucial blunder because Ansett's fleet, employees, and infrastructure far exceeded Air New Zealand's. As a result, the financial viability of both airlines was questioned, and the offer to buy the Air New Zealand Group from abroad was investigated. In September 2001, the Air New Zealand/Ansett Group was on the verge of bankruptcy because of unsustainable costs. The final straw was a failed attempt by Air New Zealand to acquire Virgin Blue, which caused the airline to send Ansett Australia into voluntary administration and eventually shut down its operations. Air New Zealand reported an operational deficit of NZ $1.25 billion. As a result, the New Zealand government bailed out Air New Zealand, with Helen Clark's Labour Government purchasing an 82 percent stake.

In Recent Years:

Air New Zealand was re-nationalized under a New Zealand government NZ$800 million rescue plan and appointed a new leadership team. As a result, the airline avoided falling into administration and possibly being grounded.

The domestic operations of Air New Zealand have been restructured under a low-cost airline business plan, and the New Zealand government is considering Qantas' bid to acquire a one-fifth interest. In 2003, Air New Zealand reported a net profit of NZ$165 million, signaling the company's return to profitability. In 2004 and 2005, the carrier's profits rose. Long-haul passengers will soon be able to enjoy new seats in the airline's business, premium economy, and economy class cabins.

Air New Zealand has purchased the Airbus A320 which serves short-haul international and domestic flights. The first Boeing 777 aircraft was delivered to the airline in 2005, while the Boeing 787 Dreamliner orders were placed in 2004. The -9 model of the 787 was later revealed as the first customer for the airline.

The New Zealand government gave Air New Zealand and Virgin Blue the green light to ally. The airlines increase service between Australia and New Zealand by using codeshares on trans-Tasman flights and connecting flights within the country and reciprocal access to frequent flyer programs and lounges. Air New Zealand's remaining interest in Virgin Australia was sold to investors and the Nasham Group by October. Virgin Australia's partnership with Air New Zealand was terminated on October 28, 2018.

The Boeing 777-300ER airliner and the Economic Skycouch, a set of three economy class seats that could be turned into a flat multi-purpose surface by lifting the leg rests, were launched by Air New Zealand in 2013.

Shift to Biofuel:

Other countries may join Norway in mandating aviation biofuels if current trends continue. The New Zealand government has proposed a biofuel mandate for jet fuel, and the country's biggest airline, Air New Zealand, has quickly backed the measure.

As of yet, no particular figures have been provided for the mandate, but if the Norwegian example is any indication, it stands at 0.5 percent, indicating that sustainable jet fuel must be added to the mix at the very least, but that it should be increased to 30% by 2030. Finland and Sweden are anticipated to join this effort shortly.

It's not the only Nordic-Kiwi link in sustainable aviation, though. It sounds like air hopes to become the first all-electric regional airline by signing a letter of intent to acquire multiple planes from Sweden-based Heart Aerospace.

Sleeping Pod:

Even if you're flying in the opposite direction, you'll spend a significant amount of time. Because of this, Air Innovative Zealand takes the comfort of its customers, especially those in the economy, very seriously and is constantly exploring new methods to make ultra-long-haul travel more comfortable.

The Skycouch, a technique for customers in economy class to link together numerous economy class seats to make a couch, made headlines for Kiwi Airlines a few years ago.

The three-level bunk-style structure of the Economy Skynest will accommodate up to six pods per unit. It is 58cm wide and 200cm long, and each pod comes with a pillow, sheets, and blanket. With curtains and ambient lighting, those who have difficulty sleeping on planes may find the experience more bearable. Earplugs are a must, too.

A separate reading light, a USB port for a personal device, and ventilation are slated for future inclusion. Several companies have been working on sleeping pods for some time now. The sleeping pod concept, for example, can be seen in this 2017 CNN article. But so far, they haven't materialized. The airlines, to be honest, aren't to blame either for what happened here. Passengers' reactions are still unknown, and certification processes are expensive and time-consuming.

The Cabin Services:

New Zealand's national airline, Air New Zealand, has been in operation since 1940, providing its loyal clients with a truly New Zealand experience. More than 50 cities in 16 countries are served by this multi-award-winning airline. Upgrades and services are a priority for the airline, providing delicious food, comfortable lounges, and world-class wine. An innovative product, the Economy Skycouch, has set the airline apart from its competitors. The codeshare agreements and a fleet of 50 aircraft allow the airline to get you to your desired destination in comfort and style. With the dynamic and easy-to-use air route map, you can check your possible flight dates and times by clicking on any goal or location. Visit New Zealand and experience the warmest of the country's welcomes by flying with a multi-award-winning airline. Business Class seats are designed with your ease and the ease of your fellow passengers in mind.

Economy Class:

There is mood lighting, a variety of food and beverage options, and in-seat amenities that are nearly identical to those in the Business Premier cabin on Pacific Premium Economy. Different airplanes have different seat widths and pitch lengths. Priority check-in and luggage handling are included in the Pacific Premium Cabin's additional amenities, similar to those offered in Business Class. You'll also be able to carry more luggage. There is now only a Premium Economy Spaceseat available on the Boeing 777-300ER aircraft. To construct a table for two people to eat at while traveling together, the armrests of the two center seats are angled toward one another, making them ideal. The four seats on either side of the aisle are slanted away from each other for lone travelers. With the hard shell enclosing you and the chairs sliding forward and angling up within it, the seats are designed to provide improved comfort for all passengers.

Business Class:

Passengers flying in Air New Zealand's Business Premier Class have direct access to an aisle, thanks to the aircraft's unusual configuration. The leather seats have a 22-inch width and a unique ottoman that serves as both a footrest and a visitor's center when guests visit. Passengers are given a pillow, duvet, and sheet when their seat becomes a lie-flat bed. Travelers will like having their huge tray table, various storage bins, a drink tray, and a bottle holder, making eating on the plane more convenient while also ensuring that there will be no spills or hand-knocks with the passenger in front of you. In-seat power allows you to recharge your USBs and iPods while seated. There are three reading lamps and audio and video on demand on a 10.4-inch screen to keep you occupied on long flights. Passengers will enjoy a comfortable ride thanks to this level of attention to fine details.

In-Flight Services:

Passengers may relax and enjoy themselves while flying thanks to the 8.4-inch personal screens with audio-video on-demand, in-seat power, and headrests specifically engineered to hold pillows in position. While waiting for your flight to arrive at its final destination, relax with a good movie or some calming music. Make use of the seatback, and personal AVOD systems, which are accessible on every plane, including video, audio, music, and games. As a result, passengers on short-haul flights can watch their favorite show from the gate to the gate without wasting precious video time, making the gate-to-gate in-flight entertainment option incredibly beneficial. If you'd like a more active few hours, you can play one of the many games available. Airlines have added a concierge service on some routes to assist travelers with their travel plans, including connecting flights. All passengers on that trip have access to the concierge.


The airline serves fifty-three destinations in nine countries. The airline focuses mainly on Asia, Europe, and the Americas. Los Angeles, Sydney, and Brisbane are just some of the destinations that Air New Zealand flies to many destinations. Discover a world of delight, tranquility, and beauty when you fly to the Pacific Islands with Air New Zealand. When flying with this airline, getting to Japan and China is a cinch. When flying with Air New Zealand, destinations as far away as Canada and Europe are not a problem. You only need to book your ticket today to experience authentic hospitality, excellent service, and awe-inspiring destinations.

The In-Flight Food Services:

There are some excellent options for Business Class passengers on New Zealand Airlines. However, free food is a perk of the economy.

There is a long-term supply of free food in the economy, and the Trans-Pacific route provides excellent cuisine for the 14-hour flight. Aside from those who have access to food on board, most economy travelers are accustomed to eating whatever they can bring on board with them. The Boeing 777 has an on-demand food and beverage service that you can get by simply touching the screen at your seat.

There are no free meals on domestic KoruHour flights under 45 minutes. There is a complimentary breakfast on weekdays, and drinks, chocolates, and biscuits are all provided for free.


Air New Zealand has been hit hard by the pandemic, but the airline hasn't wavered its environmental stewardship dedication. Air travel is essential to their local economies, but they must find a more environmentally friendly way to do so to sustain their local economy. With the support of the Air New Zealand Sustainability Framework, we're working to address some of the most pressing issues in New Zealand and the world.

Our 2021 Sustainability Report and Sustainability Reporting and Communication website contain more information. The Sustainable Development Goals (SDGs) of the United Nations are the plan for building a better and more sustainable future for all people everywhere.

The Circular Economy Drive:

Circular thinking should begin at the supply chain's design and procurement stages to reduce waste. For our supply chain to be as environmentally friendly as possible, we must encourage sustainable packaging innovation and the construction of a new recycling infrastructure. To focus our efforts in this area, we have established a waste diversion target of 66% by 2023, which we hope to achieve. All of Air New Zealand's domestic ground and airport facilities served by our primary garbage provider have been targeted. To improve waste diversion and meet this goal, it is critical that Air New Zealand, which employs over 8,000 people, adopt a waste minimization culture.

The Green Project:

Since the beginning of our recycling and trash reduction program, Project Green, in 2017, Air New Zealand has removed more than 20 tons of in-flight rubbish from landfills.

Unused items from flight services can be put on a subsequent flight if they are entirely sealed and undisturbed when they are removed from the aircraft. An agreement between the airline and its dining partner LSG Sky Chefs and the Ministry for Regional Development allowed these items to be reclassified.

It includes a wide range of items, such as cans of fizzy drinks, packs of biscuits, and sealed napkins that are part of Project Green. It was previously necessary to either incinerate or steam sanitize and deep dump any unopened merchandise brought on board because of biosecurity rules.

The Tourism:

As a result of the pandemic's rapid loss of tourists and cash, tourism firms have suffered greatly. Air New Zealand, like many businesses, has had to make significant adjustments to remain viable.

The industry's focus on sustainability hasn't changed. As a long-term player in the tourism industry, Air New Zealand is dedicated to promoting Aotearoa as an environmentally friendly and socially responsible travel destination. New Zealand is home to some of the world's most beautiful landscapes and natural settings; therefore, protecting and preserving them is critical.

They honor the many tourism businesses that, despite a challenging operating environment, continue to provide excellent experiences while also giving back to their local communities and conserving the environment. Qualmark's 100 percent Pure New Zealand Experience Awards recognize tourism firms that exceed sustainability and customer service standards. Air New Zealand is proud to promote these awards.

The Conservation:

To substantially contribute to conservation and science in New Zealand, we have set our sights high. You can join the efforts to preserve New Zealand's natural resources for future generations. Through our continued collaboration with the Department of Conservation, we can do this. One-on-one relationships aren't enough to solve these problems; instead, we recognize the need for cooperation between the private sector and the public sector.


FlyNeutral assesses the carbon footprint of your flight, and the emissions are then matched up with carbon credits and offset. We procure these carbon credits from internationally accredited projects adhering to internationally recognized best practices for your benefit. These projects prevent carbon dioxide from being released into the air. ClimateCare assists us in locating these genuinely verifiable, quantifiable, and transparent carbon offsets.

Once your carbon credits have been matched, they will be retired in the proper register. Your flight's carbon footprint will be reduced as a result. New Zealand native restoration is being directly supported as well. In addition to completely offsetting your carbon footprint, your FlyNeutral donation will now assist New Zealand projects to preserve the country's natural resources and biodiversity.

Using Trees That Count, we can connect with New Zealand's native tree planters. Additional native trees for projects around Aotearoa will be purchased with your money; this money will boost the planting organization's efforts and assist New Zealand's native biodiversity regeneration and conservation initiatives. FlyNeutral does not generate any revenue for Air New Zealand.

The Climate Change Action:

Net-zero carbon emissions by 2050 is a goal set by Air New Zealand, and the airline has outlined the steps it will take to achieve it over the next several decades. As a result of the Covid-19 outbreak, they considered climate change their airline's greatest threat. The only thing that has weakened is their resolve to do something about it.

The airline's use of SAF will have the most significant impact on decarbonization. The Sustainability Report shows that New Zealand has achieved progress this year, including making SAF a reality. In July, Air New Zealand and the Ministry of Business, Innovation, and Employment signed a Memorandum of Understanding to see if New Zealand could produce SAF.

Sustainable Air Travel:

Net-zero carbon emissions by 2050 is a goal set by Air New Zealand, and the airline has outlined the steps it will take to achieve it over the next several decades.

As a result of the COVID-19 outbreak, they considered climate change their greatest threat. The only thing that has weakened is their resolve to do something about it.

The airline's use of SAF (Sustainable Air Travel) will have the most significant impact on decarbonization. The Sustainability Report shows that New Zealand has achieved progress this year, including making SAF a reality. In July, Air New Zealand and the Ministry of Business, Innovation, and Employment signed a Memorandum of Understanding to see if New Zealand could produce SAF.

Frequently Asked Questions

1. How early are the luggage check-ins allowed on the Air New Zealand airlines?

Ans. Check-in and baggage claim at Air New Zealand are a breeze. For domestic flights, plan to arrive at the airport two hours before departure, and for international flights, plan to arrive three hours before departure. At least an hour before your flight, drop your checked luggage at the Air New Zealand baggage desk. You'll be boarding your Air New Zealand aircraft in no time at all.

2. How to find the flight number information?

Ans. You can get your flight information by logging into your Air New Zealand portal. The airline is represented by a code consisting of one to two letters and a single digit. This will follow depending on the number of digits in your flight number.

3. What are the cabin classes available on Air New Zealand?

Ans. All the major airlines have economy, premium economy, business, and first-class flights available to their customers. Check our itinerary by selecting the Air New Zealand seating class you desire from the drop-down menu to compare pricing and availability.

4. Is online checking available for Air New Zealand?

Ans. Check Air New Zealand's website for further information about online check-in offered by most major airlines. There's never been a better time to check-in from the convenience of your own home.

5. What are the baggage allowances available?

Ans. Air New Zealand typically allows a maximum of 0-1 item of luggage per customer traveling in economy class. On the other hand, Air New Zealand flight specifications can affect this. To learn more, visit the Air New Zealand website.

6. What are the flight change policy?

Ans. On Air New Zealand, you can request a flight change request if your travel plans have changed unexpectedly, and the airline allows passengers to do so. Before ordering a flight change, familiarise yourself with Air New Zealand's Flight Change Policy. To accomplish this, adhere to the steps outlined below:

Within 24 hours of departure, customers can make changes to their Air New Zealand flights. Changes to a passenger's itinerary are subject to fees, which vary according to the ticket and route. Flight delays with Air New Zealand can be rescheduled for the same day or the next day without incurring any additional fees. You can easily make adjustments to your booking with the help of Air New Zealand's Change Flight and Manage Booking service. If you still have questions about the flight change or anything else, you may reach out to Air New Zealand's customer support team for solid guidance.

7. What is the cost of changing flights?

Ans. You may have to pay an extra $30 each way if you want to change a flight on Air New Zealand through the contact center. A fee of this type is imposed on all tickets, and however, infant tickets can be altered at no additional cost to the traveler. Flight change fees are waived if you upgrade to the business premium class.

8. What are the beverages provided in the Air New Zealand flights?

Ans. Coffee, tea, and water are complimentary for most Air New Zealand passengers. Flight class and fare type determine whether or not a passenger is eligible for complimentary alcoholic beverages.

9. What is a booking reference and how to find it?

Ans. In your confirmation email and itinerary, you will see your booking reference. Additionally, you may be able to see it online in your Airpoints account.

10. Is the booking reference number the same as the ticket number?

Ans. No. Everyone in your traveling party has access to your booking reference, as do all flights you take. Numbers or letters can be used in the six-character field, and the letter H appears at the end of every Air New Zealand booking reference.

It is possible to have many tickets for the same voyage, and your ticket number will be unique to you. For Air New Zealand flights, the flight number begins with 086.

11. Where to find the ticket number?

Ans. Your ticket number can be found in the booking confirmation email given to you by our company. Your e-Ticket is attached to the email as a PDF file. Next to your name, your ticket number is displayed.

12. What is the use of Airpoints account?

Ans. Sign in as an Airpoints member and select Your Bookings to make adjustments to your reservations.

●It is possible to add a missing flight. Using your reservation number, flight information, or itinerary hotel number are all acceptable identification methods.

●Remember to provide your Airpoints number when making your online reservation.

●On the Air NZ app and online, you'll be able to keep track of all of your upcoming travel plans.

●Airpoints Dollars and Status Points will be automatically accrued for you.

13.How to solve the query of Air New Zealand?

Ans. Don't hesitate to get in touch with us if you cannot make a change to your flight online or via the Air NZ mobile app. Keep in mind that not all adjustments can be made.

Sending an email instead of making a phone call may be more convenient. Please include your first and last name and your ticket number or booking reference. We'll get back to you with a list of possible solutions as soon as possible.

14. What is the cost of changing flight?

Ans. There is a USD 100 cost for each adult and child to make a change. The cost of changing an infant's ticket is free of charge. If the original fare is unavailable or inapplicable, additional payment may be required. The tickets are non-transferable.

15. What is the call centre duration of Air New Zealand?

Ans. The USD 75 per adult and kid change fee is in effect. It is not necessary to pay to get an infant fare modified. An additional payment may be requested if the initial food is unavailable or inapplicable.

16. What are the ways to order a special meal?

Ans. In the special requests section of your personal information, you can ask for a special lunch when you book your flight. At least 24 hours before departure, you can use 'Manage Booking' or the Air NZ mobile app to request, view, or amend your meal options.

17. Does own meals allowed in Air New Zealand?

Ans. It's alright for you to bring your food on board if we haven't met your needs completely. The following are what you should know:

Airport liquid, paste, and gel restrictions might be frustrating if you're not prepared. You may not be able to take your food through customs when you reach your destination, so please leave any leftovers with us so that they can be appropriately disposed of.

18. What are the light refreshments provided?

Ans. Even our shortest domestic flights are only a few hours long. We provide mineral water, tea and coffee, and a small snack in place of complete meal.

19. Does paleo meals are available?

Ans. Our menu does not include a dish that adheres to the paleo diet.

A fruit platter or a vegan, Jain, or gluten-intolerant dinner can be substituted for bread and other processed meals. A special lunch must be requested at least 24 hours before takeoff if you or anyone in your party desires it. When you book your flight, you can specify a special lunch The Air New Zealand app and website, allow you to modify your lunch option at any time Instead, you are free to bring your food and beverages on board with you.

20. Do they provide vegetarian foods in Air New Zealand?

Ans. Pork may be a common ingredient in sure of our dishes. A special meal for a vegetarian, kosher, or halal-pork-free traveler is available on our international long-haul flights. Requesting a special meal should be done at least 24 hours in advance of your flight:

When you book your flight, you can specify a special lunch. The Air New Zealand, app and website allow you to modify your lunch option at any time. Instead, you are free to bring your food and beverages on board with you. You can also set your lunch preference on your Air New Zealand online account. A drop-down menu for your favorite meal will appear if it's available on your next flight when you're signed in and ready to book.

24/7 Customer Service Toll Free Number


Click to Call Live Agents

Airline Reservations, Changes & Cancellation