Singapore's national carrier, Singapore Airlines, is based at Changi Airport, the city-primary state's airport. Singapore Airlines has been ranked as the world's best airline by Skytrax four times and has topped Travel & Leisure's best airline rankings for more than 20 years because of its use of the Singapore Girl in its corporate branding. The airline's tagline is A Great Way To Fly.
At least two dozen subsidiaries are part of the Singapore Airlines Group of companies. Airbus A380, Boeing 787-10, and Airbus A350-900 ultra-long-range versions were all launched by Singapore Airlines as part of its 5-star rating by Skytrax for more than two decades now.
With more than 20 subsidiaries, the Singapore Airlines Group includes numerous airline-related companies. With 27 joint ventures, including ones with Boeing and Rolls-Royce, SIA Engineering Company manages MRO business in nine countries. In addition to operating SIA's freighter fleet, Singapore Airlines Cargo also oversees the airline's passenger aircraft's cargo-hold capacity. Scoot is a low-cost carrier run by a wholly-owned subsidiary.
The Airbus A380, Boeing 787-10, and Airbus A350-900 ultra-long-range versions were all ordered by Singapore Airlines as the first customers. In terms of revenue passenger kilometers, it is ranked tenth in the world and is one of the top 15 carriers globally. Singapore Airlines cabin crew has been named the best in the world by Skytrax. The airline also ranked second and fourth in the 2019 World's Best Airlines and World's Cleanest Airlines rankings.
The Singapore government's investment and holding company Temasek Holdings owns the majority of Singapore Airlines, with 55% of the voting stock as of March 31, 2020.
Minister Mentor Lee Kuan Yew's statement that Singapore Changi Airport's front-runner status as an aviation hub is more critical than SIA underscores the government's non-involvement in the company's management, which Singapore's Ministry of Finance owns. When tensions between the company and its pilots flared in early 2000, he intervened, warning the airline to cut costs and making public his advice for the airline to divest from its subsidiary companies. An old hangar at Singapore's Changi Airport serves as the company's corporate headquarters, known as Airline House.
Compared to most other airlines, Southwest's marketing and public relations focus on aircraft and services rather than those who work on them. Particularly successful has been the promotion of Singapore Airlines' female flight attendants, known as the Singapore Girls, who frequently appear in the airline's advertisements and publications.
There's a bird in the Singapore Airlines logo, inspired by an Asian folklore dagger called a silver kris or keris. SilverKris lounge and KrisWorld entertainment system are two examples of Singapore Airlines' kris-centric branding. Except for a slight change in 1987, the Singapore Airlines logo has remained virtually unchanged since its inception due to the separation of Malaysia–Singapore Airlines.
Numerous accolades, including 2018 Skytrax Airline of the Year and Travel & Leisure Magazine's World's Best International Airline, attest to our excellence. Over 100 destinations worldwide are served by Singapore Airlines, which never ceases to impress with its world-class service.
Only Singapore Airlines' Airbus A380-800 aircraft feature Singapore Airlines Suites. The sliding doors and window blinds in each cabin allow for as much privacy as desired. Even though the area is so large, there is room for a separate bed. Converting an adjacent suite into a double room is an option if you're traveling with a significant other and need the extra space.
Personal LCD TVs with Bose noise-canceling headphones are included in all suites. Internet access is available on some flights to keep in touch with loved ones. Full table service and wine pairings are included in the onboard dining experience. Choose from various dishes from Singapore Airlines' International Culinary Panel when you Book the Cook up to 24 hours before your flight.
The enhanced luxury suites on the new Airbus A380 aircraft offer all of the previous suite amenities and some new ones. Enjoy a luxurious selection of toiletries and a spacious, well-appointed bathroom with a sit-down vanity counter. A swivel chair reclines to 45 degrees, and a 32-inch touchscreen monitor is included. Thanks to the cabinet's touch controls and a wireless tablet, it's all at your fingertips.
Singapore Airlines First class is available on the Boeing 777–300ER and the refitted Boeing 777–300 aircraft. This bed comes with a 35-inch seat that extends 82 inches, linen, a duvet, and pillows, allowing you to sleep more comfortably. Like those in the suites, first-class seats come equipped with a 24-inch LCD TV and, on some flights, Internet access. In addition, you can "Book the Cook" up to 24 hours before takeoff.
Direct aisle access from every seat in the 1-2-1-cabin layout ensures maximum comfort for you and other passengers. Personal items can be stowed away in the seats' built-in storage compartments, and when they're not in use, they can be transformed into a comfortable bed with linens and pillows. You can book the cook 24 hours before your flight, just like the suites and First Class. On some flights, passengers can enjoy Internet access and a 15.4-inch LCD screen for in-flight entertainment in addition to noise-canceling headphones.
You can choose between the Lazy Z – a cradling position that ensures your weight is evenly distributed when seated – and the Sundeck–a lounging position that extends the base and foot of your seat, allowing you to stretch and rest your legs on the ottoman. With a cushioned headboard, the 28-inch wide seat transforms into a fully flat bed that comes complete with sheets, a duvet, and pillows.
Personal LCD TVs with noise-canceling headphones and a video touchscreen handset are available for entertainment. On top of that, Internet access is available on some flights. Suites and First Class passengers can also Book the Cook up to 24 hours before takeoff, just like those in the other classes.
In addition to the standard features of the other two Business Class options, the Airbus 380 offers a few extra perks.
The A380's two center seats have a personal divider that extends the entire length of the seat. To have complete privacy, you can raise it to the top, and to converse with a friend, you can raise it halfway.
Select flights offer Internet access and an 18-inch HD touchscreen monitor for in-flight entertainment and noise-canceling headphones. The Book the Cook feature on the A380 Business Class menu allows you to customize your meal before you board the plane. In addition, the finest champagnes and wines from around the world are served with the meals.
Priority boarding, check-in, and other perks come standard with Singapore Airlines Premium Economy, which is available on Airbus A380-800, Airbus A350, and Boeing 777–300ER aircraft.
The 2-4-2 seat configuration and wider seats make for a more comfortable flight. With a calf rest and a footrest built into the seat, seats can recline up to 8 inches. Storage for your water bottle, laptop, headphones, and other personal items is provided at your seat. There are a variety of Premium Economy Book the Cook dishes to choose from and three onboard meal options for those flying in Premium Economy.
In-flight entertainment includes a video touchscreen handset and a 13.3-inch HD-enabled touchscreen monitor with noise-canceling headphones. In addition to the other classes, Internet access is available on several flights.
On Singapore Airlines, the economy class features adjustable cushioned headrests for added comfort. You can select a seat with more legroom or a seat in the cabin for a small fee. Passengers with dietary restrictions can select a particular meal option to meet their needs when booking a flight. Depending on the aircraft, the screens can be as small as 9 inches or as large as 11.1 inches. In the case of the A380 Airbus, A350, and retrofitted Boeing 777-300ER aircraft, every screen has touchscreen functionality as standard.
Passengers on Singapore Airlines and its partner airlines are rewarded through the frequent flyer program KrisFlyer. While flying, you can also earn KrisFlyer miles by using co-branded or affiliated credit cards, booking a hotel, or renting a car through one of the airline's more than 200 non-airlines. Joining KrisFlyer is entirely free.
Three membership tiers exist in the KrisFlyer program, each with its own set of perks and privileges. Over 1,000 destinations in more than 170 countries are available for redemption and upgrades on Singapore Airlines, SilkAir, and other partner airlines. Additionally, you can use a combination of miles and cash to pay for your flight on singaporeair.com in whole or in part. Members of KrisFlyer receive additional perks, such as reduced prices on advanced seat selection and pre-purchased extra baggage.
Become a PPS Club member and enjoy a wide range of perks, including access to lounges worldwide, a larger allowance for checked luggage, and more.
To be eligible for membership in the PPS Club, you must accumulate a PPS Value of $25,000 over a calendar year. Membership is valid for a year. To maintain your PPS Club membership for another year, you must accumulate 25,000 PPS Value. To qualify for the PPS Club status, you must fly in Suites, First Class, and Business Class on Singapore Airlines or SilkAir's Business Class.
Total airfare and applicable surcharges, but not airport taxes, are considered when calculating the PPS Value. If you bought your ticket in a different currency, the price would be converted to Singapore dollars before being used to calculate your PPS Value. Double KrisFlyer Miles and a 50,000-mile discount off a one-class redemption upgrade or an award flight are among the benefits you can earn.
For the Solitaire PPS Club, you must earn 50,000 in total PPS Value during your PPS Club membership year to join on top of the regular PPS Club. To maintain your Solitaire PPS Club membership, you must accumulate 50,000 PPS Value over the year. First-class check-in at any airport with Singapore Airlines or Silk Air is included in the Solitaire PPS Club, as is expedited immigration.
Singapore Airlines, SilkAir, and Scoot fly to 137 international destinations in 32 countries on five continents using its primary hub in Singapore. Check out Singapore Airlines the next time you're planning a flight. It would be best if you kept in mind that our team of experts has access to some excellent rates and deals. We'd love the opportunity to help you plan the vacation of a lifetime.
As one of the world's leading international airlines, Singapore Airlines has maintained a long-term focus on service excellence, product leadership, and network connectivity. More than a Great Flight Experience, Singapore Airlines now offers an array of additional services. They strive to push the limits of what they can achieve, with their famous Singapore Girl as the iconic symbol of quality customer service and care.
A wide range of European cities is served by Singapore Airlines' flights, including Amsterdam and Frankfurt. Their Airbus A350, A380, and Boeing 777 aircraft fly to and from these destinations. Suites, First Class, Business Class, Premium Economy Class, and Economy Class are all available, depending on the aircraft type. Singapore Airlines can establish a vast network with excellent connections from Europe to Asia and the Southwest Pacific, thanks to its hub at Singapore Changi Airport.
Their top priority is the safety and well-being of the airline's employees and customers. As soon as the outbreak of Covid-19 was discovered, Singapore Airlines stepped up its cleaning procedures and implemented safety precautions.
Before a flight, every Singapore Airlines plane undergoes a thorough cleaning. Afterward, the common areas of each cabin class are disinfected with a powerful disinfectant.
HEPA filters, which remove 99.999% of airborne microbes, are standard equipment on all of their planes. Every 2-3 minutes, the cabin's air is recirculated and refilled. Singapore Airlines has been awarded the highest possible rating in the APEX Health Safety powered by the SimpliFlying audit of global airlines because of their dedication to safety.
The emphasis on customer service at SIA is unmistakable. The airline's mission statement and core values clearly state that providing excellent customer service is a top priority.
Their dedication to providing world-class customer service is considered in every major issue, question, or decision.
Training is a process that keeps the crew updated. That daily customer contact is exhausting and that customer expectations are constantly rising is something SIA recognizes. Four company divisions offer a wide range of challenging and inspiring educational programs to meet this challenge.
SIA employees are constantly encouraged to upgrade, uplift, and improve their abilities in the classroom, in full-scale simulations, or on the job. Training isn't just done when the economy is booming, and SIA continues to invest in training even during economic downturns. As a result, the airline enjoys a double benefit.
First and foremost, it enables SIA to outperform its competitors in terms of service quality during times of budget cuts. Because continuous learning and improvement are not just nice-to-have perks, it shows all SIA employees that they are essential to success.
Employees are constantly being evaluated for their performance and future potential in the SIA. Every opportunity is given to high-fliers to learn and improve.
With a regular rotation of top positions in the company, senior managers can develop to their full potential. Thus, an organization's leadership will be more diverse, have a deeper grasp of the big picture, and be dedicated to doing what's best for the company rather than just one department.
More than 28,000 people work for SIA, one of the world's largest companies. To provide a seamless and consistently positive customer experience, people from various cultural backgrounds come together to cooperate. The pilot pool alone has representatives from more than 25 different countries.
SIA publishes various departmental newsletters, websites, and a monthly company-wide magazine to keep everyone on the same page. Regular meetings between management and employees ensure that the lines of communication remain open. An initiative known as Staff Ideas in Action ensures that new ideas for improving customer service are constantly presented. The results of sales, marketing, yields, and customer satisfaction can all be discussed and analyzed at semi-annual business meetings.
In-flight surveys, customer focus groups, and quick responses to all compliments and complaints are just ways SIA keeps in touch with its customers. The quarterly Service Performance Index, which is closely scrutinized throughout the airline, is calculated by SIA using these inputs and other essential data.
Priority Passenger Service members regularly receive particular messages, offers, and publications. And those who fly a lot earn the coveted Solitaire status, which comes with a slew of benefits, including priority check-in, more baggage allowance, preferred seating, and the ability to skip the line.
All airlines are looking for new ways to 'get ahead of the pack' in this fiercely competitive industry. We keep a close eye on how our competition is doing. New ways to improve and grow are constantly being sought by SIA, even outside of the aviation industry. An essential part of our job at SIA is to keep a close eye on other service sectors to see if they are making any advancements in amenities, convenience, or comfort.
Singapore Airlines (SIA) led the industry to innovation in introducing free drinks and headsets to fax machines onboard, individual video screens and telephones on every seat, facilities – the list goes on.
As a result of this dedication to enhancing customer satisfaction, a general willingness to try new things, see if they are successful, and persevere through the implementation process exists. SIA makes every effort to find the secret to success – or to create it – but not every innovation succeeds, and some are eventually taken out of service.
Employees who excel in their work earn higher salaries and promotions, but the highest honor is reserved for those who go above and beyond in their duties.
The CEO's Transforming Customer Service Award is annually to recognize teams and individuals who go above and beyond for their customers. This honor has no monetary value, but it is the highest honor bestowed by the airline. In addition to a special dinner in Singapore with their families, the award winners are featured in a monthly magazine and receive the title of Managing Director's Award Winner as a badge of honor.
Employees dedicated to the company's mission and focused on continuous improvement are the result of these efforts. A strong sense of ownership and pride is evident in the way employees protect the airline's reputation and participate in programs such as 'aircraft adoption' schemes.
Profits are made, but not solely for the sake of profit. Instead, SIA's profits are viewed as 'the applause we receive for providing consistent quality and service to our customers.' Even SIA finds it challenging to meet the needs of every one of its clients consistently. Bags get lost, phone lines get jammed, and meals at 39,000 feet aren't always the best. There is always room for improvement in customer service.
SIA must work twice as hard to avoid complacency, given its success. Managers must be willing to adapt and not become defensive or arrogant when faced with new situations. The airline's employees must be proud of the company, but they must also be open to suggestions, recommendations, and criticism from passengers.
To be a genuinely loyal airline customer, customers must be satisfied with the service they received, fly with the airline again, and recommend the airline to their friends and family. Singapore Airlines has won my trust on the ground and in the air. In addition to flying like a bird, they've built a successful business around it.
1. What is meant by auto check-in in Singapore airlines multi-city flights?
Ans. It's a service that allows you to avoid the hassle of manually checking in at the airport by signing up for auto check-in. When auto check-in is enabled, we'll check you in for all eligible passengers and flights in the booking 48 hours before takeoff if you're eligible. A confirmation of your check-in will be sent to you once it has been completed automatically.
2. What is the eligibility for auto check-in in Singapore airlines multi-city flights?
Ans. Passengers under 18 who an adult does not accompany are not eligible for auto check-in. Suppose you're flying with a group of ten or more other passengers on the same reservation. You're either on the waitlist for a flight, your reservation includes flights that haven't been confirmed or ticketed, or you're flying with a partner airline for your initial leg of the trip.
3. How to activate auto check-in in Singapore airlines multi-city flights?
Ans. The Manage Booking section of the Singapore Airlines website is where you can enable automatic check-in after you've received your booking confirmation. Before your flight's scheduled departure, this must be done.
All passengers in your reservation must have their passports and personal information filled out to enable automatic check-in. Please make sure that all of the passengers' passports are valid for at least another six months before taking off and that their information is up to date.
4. Is auto check-in possible with baggage in Singapore airlines multi-city flights?
Ans. Even if you have checked luggage, you can be automatically checked in. Go to the automated bag drop or the counter when you arrive at the airport.
5. Is auto check-in available for selected flights?
Ans. Not at all. Any alterations to the auto check-in status will impact every flight and every passenger in the booking. All six passengers will be automatically checked in 48 hours before the outbound and inbound flights if you activate auto check-in for a round-trip for six passengers.
6. Does activating auto check-in, automatically check-in for other flightstoo?
Ans. No. For the new flight, you'll have to re-enable auto check-in. Auto check-in will not work if you change your flight less than 48 hours before departure.
7. Is modification available after turning on the auto check-in option?
Ans. This is possible, of course. To make changes to your Booking, go to Manage Booking as usual. You can pre-select your seats, change or upgrade your flight, select your meals, purchase additional baggage allowance, or update your passport and personal information.
8. How to cancel the auto check-in option?
Ans. Auto check-in is an optional feature. Do not enable automatic check-in if you don't want it to happen. A minimum of 48 hours before your flight is scheduled to depart; you can disable auto check-in by going to Manage Booking and turning it off.
9. How to confirm the auto checked-in feature?
Ans. Singapore airlines will automatically send a confirmation email to you as soon as you've been checked in. Manage Check-in allows you to change your seats, generate a boarding pass, or cancel your check-in after being automatically checked in to the flight.
10. How to extend the miles credit?
Ans. Payment for Pelago experiences made with credit card or KrisFlyer miles will be subject to Pelago's standard Cancellation Policy; you can read more about that policy here. Cancellation policies will be clearly stated on the product's page when making a booking and on the booking confirmation.
11. Is KrisFlyer redeem option available in partner airlines?
Ans. KrisFlyer miles can indeed be accrued and redeemed on airline partners. Visite these websites for details.
● Accuracy in mileage
● Star Alliance carriers have different award levels.
● Levels of rewards for flights operated by partner airlines.
12.How to confirm the credit of KrisFlyer program?
Ans. When making a reservation, be sure to mention your KrisFlyer or PPS Club membership number and show your card at check-in or when using the services of our partners. In some cases, you may need to quote a promotional code before booking, so be sure to check with the partner before you book.
13. What is the eligibility for the HighFlyer program?
Ans. Businesses of all sizes are eligible for the HighFlyer business travel program, which consists of four tiers: high-flier, silver, gold, and platinum.
Organizations that already use a TMC or an agent to book their corporate flights can join the program without making any changes. Send us their contact information once you've completed the program, and we'll notify them of the following steps when you book your HighFlyer flight. HighFlyer can only be used by travel agents who intend to book flights for their corporate travel, not on their clients' behalf.
14. What are the requirements for the HighFlyer silver tier?
Ans. Passengers can find HighFlyer Silver and Gold's prerequisites here. All members must be invited to join HighFlyer Platinum.
15. When the WiFi service starts during the flight?
Ans. WiFi can only be used when the plane is cruising and flying over designated countries or international waters. Our service providers are working to secure the necessary permissions from areas with no service coverage. Consult the KrisWorld magazine in your seat pocket to see if our WiFi service is available in your area.
16. How to get data allowance for WiFi purchase?
Ans. Even if your apps are running in the background, turning off automatic software updates on your smartphone, tablet, or laptop is a good idea.
17. When the mobile network service begins during the flight?
Ans. When the Switch-off phone cabin signs are not lit, you can use your phone on the mobile network service. Mobile phones must be turned off or put into flight mode when the signs are lit.
18. Why sometimes I cannot connect to the mobile network service?
Ans. To use this service, your phone must be GSM1800 compatible and have roaming turned on. You'll also need a roaming agreement with our connectivity service provider from your mobile service provider.
19. Do calls are allowed during the flight?
Ans. No, you cannot make voice calls using your mobile phone. You are welcome to use our in-seat phone if you wish to call.
20. What are the meals available other than the flight menu?
Ans. We make this service available to Suites/First Class, Business Class, and Premium Economy Class passengers on a limited number of routes. Whether for religious, dietary, or allergy reasons, Special Meals are available to all passengers, regardless of cabin class. Special meals for children are also available, and all you have to do is select a Special Meal from our menu.
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